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ICT maintenance & Support
IT maintenance and support at whatever level and however complex, is essential for the smooth operational running of all aspects of a business.
More and more businesses are relying on quick and trouble free IT functions in order to deliver customer satisfaction, quality customer service and achieve market competitive advantage.
So whether your requirement is for assistance with your internal IT support or for a comprehensive, fully managed outsourced IT function, we at Aytel can offer the exact package to meet your individual needs.
Our packages cater for all sizes and sectors of businesses and associated budgets and usually based on a flexible monthly contract payment plan. These also include a comprehensive and bespoke Service Level Agreement that is developed in close association with the client’s needs and criteria.
Packages consist of varying levels of the following features:
- Network management
- Servers, desk tops, laptops, printers and other peripheral equipment
- Active service monitoring
- Help desk
- Remote and on-site support
- Call-out service
- System health checks
Pay As You Go (PAYG) Support
Some businesses however, may not want to commit to an IT support contract but would rather deal with their issues as and when they occur.
Aytel’s PAYG service has been developed for such clients.
Via this method you still get the outstanding level of support with the same high standard of expertise and within the crucial response times.
Simply choose how many hours of support you envisage over a set period (e.g. 2 months) purchase these hours at our competitive hourly rate. You will then have access to a dedicated support engineer who will regularly send reports on useage, detailed analysis of issues/problems and their corresponding actions and results.
Please contact us on 0844 567 2006 to discuss your requirements. |
